No response and clueless call centre agents

Good Day,<br> <br> Can you please assist, as I haven't received any feedback from the person above. I have sent an email to <br> ADT to cancel my contract with them, during that process, I was sent an email by ADT to inform me that I have exceeded my response limit for the month. This is the message I have sent to Phindile: There seem to be some confusion here. I have cancelled the services with ADT based on the information we have received from the call centre that ADT do not cover Olievenhoutbosch anymore, kindly advise if this is the case. Please refer to the attached mail from ADT which contradicts what the call centre agents has told us.<br> <br> Kindly confirm the above so that we can resolve this issue.<br>