No Response After Cancellation Notice – Delaying Property Transition

We recently purchased a commercial property from the previous owners. For clarity, the previous owners formally gave notice to cancel ADT services on 13 January 2026.

Since taking transfer, we as the new owners have made multiple attempts to obtain clarity regarding the applicable notice period, cancellation process, and scheduling of the removal of ADT’s radios and equipment. This is required so that we can proceed with installing our own security provider’s equipment.

Despite several follow-ups, we have received no clear response or assistance. The ongoing lack of communication is preventing us from properly planning and operationally transitioning the property.

This level of non-response is unacceptable, particularly in a commercial environment where security arrangements must be managed responsibly and timeously.

We request urgent confirmation of the cancellation status and a scheduled date for equipment removal.