No regard for the safety of their customers!

We have had it with ADT. On Sunday our alarm kept going off & the call-centre person (Olivia) advised one of our staff to go check on our building HERSELF. So upon arrival noting that everything seemed fine, but intent to prove a point, i.e. that someone could have overpowered her at the premises, the staff member pressed the panic button no less than FIVE times, with no response whatsoever from ADT. Follow-ups afterwards revealed that the call-centre attendant had CANCELLED the call-out every time for the panic button signal. On a prior occasion, ADT had also failed to let anyone know when they discovered that the gate to our premises was open, despite the fact that a ******* was in progress at our neighbours' premises, RIGHT AT THAT VERY MOMENT. We have the evidence to both of these events ON CAMERA! Because of this and the conclusion that ADT does not care at all about the welfare or safety of their clients, we have decided to cancel with them, and seek out a security company that actually has the best interests of their clients at heart. This is just to create awareness and let the public know how little interest ADT has in anything apart from their customers' monthly premium.