KD
Karen D
1 reviews | Active since Apr 2018
18 Jun 2018, 21:02
No refund
This is the second time I am forced to post here as before at least we got a response. After the 1st post about a faulty beam which lead to high call out volumes, the beam was removed. The is now NO contact regarding refund of ADT faulty beam and its almost 2 months ago, we are being charged as per normal after being assured that the refund will be allocated to our monthly account as credit. no response from call centre and/or accounts who claim to have no clue about it also no call back from managers who authorised removal. Let it reflect that since beam removed we have had NO CALL OUTS!!!!!
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Adt Security's replyOfficial
21 Jun 2018, 12:18We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply21 Jun 2018, 12:18
Official
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,