Hellopeter
Share Your Experience
MK
Michael K

1 reviews | Active since Jan 2015

07 May 2018, 14:12

No invoices, no statements. And no customer service.

This is my last attempt to get any reaction from ADT. I'm an ADT client, and have been for many years. In September 2016 I last received an invoice or account statement or anything of that sort from ADT. Then it just stopped. I don't get informed what is deducted from my account, when fees are increased, or whatever. They just take my money. I've called several times, was promised that the issue be resolved, but nothing happened. I've emailed, but never received a reply. This is my last attempt to make contact. If that doesn't work, I'll instruct my bank to not allow any further deductions from ADT. What a disappointing customer service!

0
Replies (3)
Adt Security
Adt Security's reply11 May 2018, 12:59
Official

We thank you for bringing this to our attention. We have noticed that someone from our Accounts department has contacted you to resolve.

Apologies for the delay in replying on Hello Peter.

Kind regards
Fidelity-Adt

MK
Michael K's update20 May 2018, 18:42
Reviewer Update
After my above complaint on hellopeter, I received excellent customer service by a guy at ADT by the name of Neil Bowers. Thank you! So now I know that there are competent people at ADT. But at the same time I'm afraid that presumably not much has changed in general. Those people at ADT who ignored or deleted the emails I sent previously are presumably still there, ignoring other people's complaints. And those who answered my phone calls are presumably still answering phone calls and are either unwilling to help or *********** to do so. It's amazing to see how much a public customers' forum like hellopeter can help to improve service delivery for those who are using it. And sad to think that going public seems necessary in order to receive good service.
Adt Security
Adt Security's reply21 May 2018, 11:44
Official

Thank you for your compliment and for bringing your concerns to our attention.

Your compliment will be passed to Neil Bowers' Management Team. We have also advised the Supervisors of the agents you spoke to previously to coach them accordingly.

My apologies for any inconvenience you have experienced with regards to the above. We will definitely endeavour to better our Customer Services.

We are happy to have assisted on this regard.

Kind regards

Fidelity-Adt