JS
Jacques S

1 reviews | Active since May 2015

04 May 2015, 17:00

No installation, yet I am being billed

3 weeks ago I had an ADT technician at my home to quote on re-activating my alarm and installing additional sensors and beams. I wanted to be connected to armed response. <br> <br> An incomplete quote was finally sent to me, which I asked to be updated.<br> <br> Nothing.<br> <br> I have now sent 4 e-mails and have spoken to numerous call centre agents, finally requesting to cancel my contact due to non-delivery. However, the operator told me today that I will be liable for 30% of a 24-month contract AND they still billed me an 'admin fee' of R397 of 24 April.<br> <br> To make the matter even more laughable, they called me earlier today to say that the technicians are at my house and I must let them in to do the installation. No quote signed on my behalf.<br> <br> Can someone PLEASE call me back. This is past the silly stage now. <br> <br>

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Replies (1)
Adt Security
Adt Security's reply05 May 2015, 11:40
Official
Hello jaxey1,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services