1 reviews | Active since May 2015
No installation, yet I am being billed
3 weeks ago I had an ADT technician at my home to quote on re-activating my alarm and installing additional sensors and beams. I wanted to be connected to armed response. <br> <br> An incomplete quote was finally sent to me, which I asked to be updated.<br> <br> Nothing.<br> <br> I have now sent 4 e-mails and have spoken to numerous call centre agents, finally requesting to cancel my contact due to non-delivery. However, the operator told me today that I will be liable for 30% of a 24-month contract AND they still billed me an 'admin fee' of R397 of 24 April.<br> <br> To make the matter even more laughable, they called me earlier today to say that the technicians are at my house and I must let them in to do the installation. No quote signed on my behalf.<br> <br> Can someone PLEASE call me back. This is past the silly stage now. <br> <br>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
