No feedback on my application

We recently bought a house and contacted ADT call centre requesting them to link up the account at the house to our name and install beams for us.<br> <br> A consultant came (Bradley) and we completed the application form and he said it will be captured and the technician will come through and activate the account.<br> <br> Do date i have not received any feedback from ADT i have been calling everyday since the day i completed the form asking how far is the application and each time they tell me its with admin, i asked the guy to try and speed up the application cause i want it active before we move it, but to date nothing has been done, the consultant phone is always off, and when i call the call centre they tell me they will call the agent and i tell them that His phone is always off.<br> I am very disappointed with their service, i am just thinking that if they are failing to just provide feedback on the application, how do i trust them with the security at our house.