No Feedback on compliant

A few weeks back I had an telephonic enquiry w.r.t patrols is my area/street. During the school holidays of July 2019 I noticed I was not seeing any vehicles in my area/street like I used to. I called your call center the beginning of August 2019 and enquired for an patrol report of the area. I was told by the operator they will send my enquiry to the area manager and my request for a tracking report of vehicles in the area. I received a call back from the area manager I think few days later after my enquiry and spoke to him ( unfortunately not getting his name) and was assured I can request the tracking report and told if they have a vehicle patrolling they would leave a message. The 22 August i received another call fro your customer service indicating they will be emailing me the tracker report.

Unfortunately up until today I have received any feedback( tracker report) and I am still not seeing any messages of patrols. I did not have any concerns for all the years i have been at ADT, however this year i can see certain concerns.

I am awaiting your speedy response to my request for the tracker report.

I find it unnecessary where I have to enquire about a service. Especially if we pay for patrols.