No feedback/bad attitude

After a marathon of conversations with assistants at the Cape Town division of ADT, it was eventually agreed to send a Technician to repair the unit at the above address.<br> Maghdee Petersen eventually arrive on Thursday evening, 26 March 2015 around 21:50 ! He replaced the battery and advised that there was a loose connection on the panic button situated in the Kitchen, which he un*****ed and left in that state.<br> Soon after he left the alarm went off twice and an sms was sent to him advising him of the problem. He rep**** advising that he would arrange for a Technician to come and repair the fault.<br> On Friday, 27 March 2015, ADT Customer Services was called again and a female assistant responded and she was requested to arrange for a Technician to come and repair the fault. The call was somehow terminated and to date she had not returned my call.<br> ADT Customer Services was called again on Monday, 30 March 2015, where the fault was report again and Theodore arranged for a Technician to repair the fault after 17:00 at no extra cost. Jaco arrived and within 30 minutes the fault was repaired.<br> The service provided by ADT via its Customer Services team (certain