SG
Shaun G
1 reviews | Active since Dec 2012
02 Dec 2025, 09:03
No feedback and no response
Why am I still getting charged for an "Annual Radio Network Fee" after the radio was removed and replaced with a "smart device"? I raised this last year with ADT and **again** this year the same problem.
Queried this via *** and (1) no ticket ref (2) no response and (3) a month later still no progress. Received a call from an agent doing an ADT survey a few weeks back and also raised this (4) no feedback.
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Adt Security's replyOfficial
02 Dec 2025, 13:39Dear Shaun Gill We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
Adt Security's reply02 Dec 2025, 13:39
Official
Dear Shaun Gill We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT