NO/EXTREMELY DELAYED ARMED RESPONSE

I received a call at 15:05 (Saturday, 14 February 2015) from Adt to let me know my alarm was activated. I asked them to send someone. My husband left the mall, went to check out the premise (by himself), returned to the mall, collected me and I managed to make myself a cup of coffee all before ADT Armed response pitched up. When I confronted the response team, the radioed the control room who informed them that the alarm was only activated at 15:20! How ridiculous is it that I receive a call before my alarm is apparently activated. <br> I then call the control room and after 3 minutes of waiting, my call is answered. I speak to Mavis who says they are under pressure because of LOAD SHEDDING. (Really, so when my debit order doesnt go off month end, I will be using Load Shedding as an excuse). I then ask for a supervisor or manager. They're apparently all on the line. I leave my details and wait for a call back. At this moment, 30 minutes later, I am sill waiting on a supervisor by the name of Kashiefa Hartzenburg to call me back. I will give them 10 more minutes and will then be calling them again.