No delivery

When the sales person who was here said they will replace our battery if we take out a maintenance contract... we approved. Except we never received a new battery.<br> <br> I also asked him if we can rezone or split the zones. He advised me incorrectly and said no we cannot. I asked for additional sensors and he advised me this is not possible.<br> <br> Its been over 2 months i am still waiting for the battery. We spoke to the office and complained weeks ago and nothing has happened still. Also they advised us that they will do us a favor and not charge for the callout to replace the battery.<br> <br> Wait what? That was part of our initial agreement and now you tell me its a favor not to charge me... again, for something i already paid.<br> <br> On top of that your sales rep tells me i cannot choose how i want my alarm system to be set up?<br> Really?<br> <br> Also according to the office the sales guy Ettiene marked on the system that the job has been completed.<br> I would like a new guy to come out and fix what Ettiene failed to do, and also to advise me correctly.<br> <br> I do not want that guy back here simply because he **** to me in my face and disrespected me.<br> Or is this how ADT treats their customers?