No customer service. MD to important to take call

Attempted ******* on Sunday Night. No response from ADT. Lightning struck alarm Monday evening. Call logged. Everybody in family frantic - no sleep without alarm. Booking confirmed for Friday. No sleep for the week. Come Friday, message left on phone is \**** does not have gate remote. Cannot come in". Call ADT technical department several times and get told \""well see if we can do it next week some time. Nobody is willing to listen to the fact . THE TECHNICIAN WAS NOT AT MY HOUSE. He incorrectly describes the **** he alleges he spoke to. He states there was a Corsa in my yard. I do not have a Corsa. I have 3 gates one of which is a key operated gate in daily use. Frustration building up. More sleepless nights. No issue for ADT. Every attempt to escalate my complaint is ignored. Phone even dropped once. An attempt to contact the MD is also fruitless. Again the usual interrogation which eventually takes me to a supervisor who like all the others refer me back to the pathetic service department. Numerous requests to talk to the MD are fruitless. The MD of ADT is too important to be bothered by silly customers moaning about the total lack of service!!!!! """