No Customer Service, increasing fees several times

I submitted a complaint to the customer service centre during October 2015 regarding a complaint about my fees increasing on all the properties being monitored by ADT Security, requesting a detailed statement for all my accounts which were provided. I also complained about being billed for radio communication fees where my properties do not use radio communications.<br> I received a ticket number in response and even had a response email from a 'customer service' person called Ronell, but after responding to here questions which was a question about my address (where I gave all my account numbers?!) I have had no response.<br> I re-sent the email several times demanding a manager contact me but I have had no response.<br> The only thing that ADT does in continue to bill me the increased fees.<br> I want to cancel all 4 of my properties monitoring and response - is this the way they treat all their customers?