No communication regarding when installation will take place

<p>My husband and i moved enquired about a new alarm system since we moved into a new place. A Sales guy, Niachel (Nigel) assisted us with everyone, very prompt too, till the day we paid the Dep for the installation to take place. We paid the deposit on Monday (20 March) and was told by the sales guy that a technician would be sent out today, Thursday (23rd March). Till today, there has not been a single communication from ADT let alone the sales guy when the technician will be dispathed. I call the ADT Direct line (***) yesterday, and was told that an email will be sent to the correct people, and would receive a call later on that day or earlier on this morning.</p> <p> </p> <p>That didnt happen, and i called again today, only to be told once again that an email will be sent out, was however directed to a lady called "Prisca" who said that my husband will get a call to arrange a time for tomorrow. </p> <p>When the technician did call, we found out that Nigel never arranged it with them to come and install.</p> <p>When ever we try to get ahold of Nigel, he is never available to take a call. Does this happen all the time when a sales guy is done with the client, they are no longer your responsibility?</p> <p>One technician doesnt have a car and the other busy there. We had to take a day off so we can be available for the tech guy. He mentioned he will speak with his boss, and we are yet again still waiting.</p> <p> </p> <p>Must be have an encounter with *******, should we have a breakin, or something happen for us to be helped? We are basically sitting ducks, not knowing when we will be assisted. It is frustrating especially now that we paid a deposit, if it was easy, i could just go and get my money back, but that is in itself another admin, our side.</p> <p> </p> <p>I am not sure if this complaint will ever reach anyone, since we havent been assisted for almost a whole week.</p>