No communication or feedback

Ticket: EE4D575563A6<br> I cancelled my 3 ADT accounts in November 2015, as per our contract agreement, my contracts came to an end on the 12 Dec 2015. On all three accounts I was charged a Radio Network Fee of R256 per account for 2016. I was assured in writing from ADT that I would be reimbursed these amounts. I was reimbursed on one account for the RNF. On the 19 Dec 2015 I sent proof that my remaining accounts were up to date and that as per the email received I would be reimbursed. The consultant Kelly Tabone, said I would be reimbursed. On the 27 Jan 2016 I followed up as I had not be reimbursed. I received no response. On the 5 Feb 2016 Taneal responded asking for proof that the accounts were up to date. Again I emailed him proof. He said he would follow up with the reimbur*****t on the 9 Feb 2016 and he will be in contact. I emailed him today, 7 March 2016, as I had no correspondence from him or reimbur*****t. I said I would approach Hello Peter if no response by the close of today. The email was read as I have read receipts. My problem is not just the money owed to me but the lack of service. ADT is not living up to its mission \delivering unsurpassed customer service\"."