No Assistance whatsoever

I have moved from my property for over a week now. I have been trying to get ADT to transfer my contract to the new owners. I have called numerous times, to arrange this. I sent an email regarding this, including all the details for the new owners 5 weeks ago,they want to take over my contract. Still nothing has been done, no one has called me or the new owner!!! I left numerous messages for the manager to call me, still nothing!!! The new owners alarm activations ,are being charged and called through to us? So in a real emergency, who will be too blame???? This is a pathetic service rendered to say the least!!!