1 reviews | Active since Mar 2009
No Armed Response to Alarm
<p>Since ADT took over Securitas in our area we have not had any response from ADT when the alarm goes off.</p> <p>How is that for an Armed Response Co ??? I called in several times from overseas and they said we are not listed yet they are debiting my account every month. I even gave them the reference on the ban statements, all my tenants details, addresses, ID numbers etc. Securitas had all this info. The call center staff are absolutely useless and can't solve any problems and they also disconnect you when you complain. Soke to Wandile Sibeko in Midrand and he promised to sort out the matter, many emails and calls and still no response. This is breach of contract and we will take legal action. The CEO will also be informed. We will get our complex to look at alternative options as my tenants are not safe under these circumstances. Please e-mail me with a contact number and senior contact person as I am overseas. </p>
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
The person who responded by the name of Sandiselwe Mazibiku has never fully finalised this issue and since left your company without handing the matter offer. I also e-mailed the team but no response....
I am urgently awaiting my credit refund for all the months during which we were not covered by your armed response although you debited my account monhtly !!! Basically there was no info of neither our property nor myself on your system hence no response at all when the alarm went off. I spent hours on the phone from overseas with your call center and nobody could locate our property.We are looking at changing to another reliable service provider.
The person who responded by the name of Sandiselwe Mazibiku has never fully finalised this issue and since left your company without handing the matter offer. I also e-mailed the team but no response....
I am urgently awaiting my credit refund for all the months during which we were not covered by your armed response although you debited my account monhtly !!! Basically there was no info of neither our property nor myself on your system hence no response at all when the alarm went off. I spent hours on the phone from overseas with your call center and nobody could locate our property.We are looking at changing to another reliable service provider.
Poledisa Botha responded some weeks ago, I have sent several e-mails to him since simply requesting a reconciliation/statement of the full credit I received and for which months and the respective amounts.but no response despite several attempts and reminders. Even such a simple request ADT are unable to respond to. How to protect their subscribers ??? We are looking at changing the armed response company in the whole complex and other complexes in SA as well as CAP are coming in who are 100% professional. ADT are ****se than dealing with the Zuma government, what a disgrace for a private enterprise who are supposed to protect our citizens and who are deriving profit from this.
Poledisa Botha responded some weeks ago, I have sent several e-mails to him since simply requesting a reconciliation/statement of the full credit I received and for which months and the respective amounts.but no response despite several attempts and reminders. Even such a simple request ADT are unable to respond to. How to protect their subscribers ??? We are looking at changing the armed response company in the whole complex and other complexes in SA as well as CAP are coming in who are 100% professional. ADT are ****se than dealing with the Zuma government, what a disgrace for a private enterprise who are supposed to protect our citizens and who are deriving profit from this.