NO Armed response or call after setting of Panic

I have my alarm system with ADT Security. Last night 07/08/2016 at about 8.00 there was an intruder in my yard. I heard footsteps and decided to set off my panic button so that the alarm company would respond and check to see what was going on. I did not even receive a call from ADT, which is usually the case when the panic button is set off. there was no vehicle despatched to my property for assistance. I eventually got assistance from one of my neighbours who came and walked through the property and assisted me.<br> <br> I am very annoyed that ADT timeously debits my account every month for the instalment. I received an sms on the 04/02/2016 informing me that the monthly service fee will be increased yet I receive no assistance when I set off my panic button. Not even a single call. What is the point of paying for non service. I am totally appalled with the poor service received.