No!

I am deeply disappointed in your security services! Today we had an armed ******* at the shop. ADT /Fidelity where we have been clients since we opened, was UNResponsive! I tried the app panic button 3 times - to no avail! Called the employee who was assigned to my shop and he blatantly said: it’s not his problem, I must call the number on the door. I called the number on the door 3 times - calls dropped after operator answered. I called the police. When the police had arrived, ADT called back and operator said: “what must she do, call the police”. Security officers from ADT arrived an HOUR after call was placed after the police and fingerprints department was there. Needless to say, I will definitely not recommend. ADT is supposed to be responsive especially with a panic alarm! Will be cancelling asap!