NO!!!

Not only bad customer service, but bad after service as well!

We are (used to be) with ADT/Fidelity commercial. All alarms in working condition (as per technical officer). There was an armed *******. As soon as I got notice thereof, I pushed the panic alarm on the App 3 times- No response. I then proceeded to call the rep who helped me sign on and explained that the app isn't working and the situation. He told me to: "call the number on the door" and "there's nothing he can do." I drove to the store and called the number on the door 3 times, where answered and dropped. I also pushed panic on the alarm system: to no avail. I called the police as ADT our armed response company was nowhere to be found. The police arrived and I called ADT again, where they asked if they should call police. The SAPS arrived before ADT did.

This was on a Tuesday. The previous Thursday (after I answered the ADT call to say all is fine) an officer came into the store. The store is small, so you can see from outside all is fine. This officer walked in, to behind the counter of small shop and proceeded to ask and point at cameras "what is happening here" to which someone responded that it is loadshedding. The Saturday again the same officer (after answering phone to say all is fine), came into the small shop once again and asked questions. The armed ******* happened coincidently within loadshedding.. in a very safe shopping centre.

After, ADT to ask how the service was. Obviously horrible as the armed response arrived after the SAPS AND fingerprint department, and no panics were working. They offered me a free month to "prove" themselves. This was too late for me as the one time in 8 months that we did need them, they were nowhere and our safety is more important than a free month and more officers to come and "ask questions", I declined and proceeded to cancel.

The cancellation fee I have been charged is more than 4 months' service fees!

I also asked the ADT service call person to provide me with a report to why the officer was there in the first place, as I had answered and said everything was fine. They promised to send me a report- until today- no report or explanation.

I am appalled by this "security service"

Stay far away!!