Nice try, ADT

It appears that ADT Security adopts suspect business practices when their customers terminate their contracts.

On Sunday 1 November 2020 we gave ADT Security one month’s notice of termination. Yesterday we received a telephone call from someone asking for reasons [and that’s fair enough]. The next part of the conversation becomes interesting when the ADT rep informed us that he was sending a technician to collect the alarm system. Fortunately we kept our correspondence and payment documentation that proves that we had paid for the alarm system. It makes you wonder whether this is standard practice or whether ADT takes a chance and gets away with paid-up alarm systems. This is clearly a case of one division of the company being in the dark.