New paying customer gets NO service! Pathetic!

On 28.11.14, we received a quote from Sales Rep, C. Houwer which we paid for on the same day. After numerous unsuccessful calls and emails to have the paid system installed, our CEO attempted to contact ADT CEO but was told he wasn't available. They would not provide us with his cell number or email address either even though we are paying customers. How can a CEO of a company not be available for his clients? The system was finally installed but in the wrong building because no one even bothered to contact us! We attempted to call C. Houwer and T. Van Rooyen numerous times to rectify the installation but were unsuccessful. I sent an email to both gentlemen on 19.01.15 to express my disappointed in the lack of service and communication. Only then did T. Van Rooyen reply to say that he had forwarded our correspondence to his Small Business Manager and Tech Manager who promised to contact us the same day. That never happened either. On 27.01.15, we sent an email to T. Van Rooyen and C. Houwer requesting a refund on monies paid since November 2014. Surprise, surprise - still no response. Based on the Consumer Act