UM
Uhone M

1 reviews | Active since May 2015

24 Aug 2016, 18:35

New client-Horrible service

<p>I've just signed up with ADT in Polokwane, they have installed the device but to date it has not been activated. I have made the payment already for the installation, provided my account details for the debit order to run. They keep on promising to activate it but nothing is been done. Is it because I have paid already? Then I suggest you change your policies, render your service & payment later. Im a new client & already im dissatisfied, what will then happen in future when I need help??</p>

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Replies (2)
Adt Security
Adt Security's reply25 Aug 2016, 07:26
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services

Adt Security
Adt Security's reply25 Aug 2016, 14:12
Official

Our Polokwane branch has been trying to reach you and has sent a technician on more than one occasion to do the link-up?

On all accounts, it was either they could not reach you or you were not available for the appointment scheduled with you.

Please advise on how we can assist you further?

Kind regards
Customer services