GG
Gino G
1 reviews | Active since Nov 2011
20 Dec 2021, 09:11
New client but already having bad experiences
I recently signed up with your company with Ruwayda and was told that technicians will have to come out to change the antenna and to change the password on the alarm pad, this was 2 weeks ago, to date I have not been contacted by any of your teams after signing up and when I try to call your contact centre the line cuts every time
I need your guys to sort this out ASAP it will cost me nothing to change companies and cancel this service you are offering since it seems to be non existent in any case.
I expect a call and someone to come out and have this sorted out urgently
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
20 Dec 2021, 11:53Dear Gino Goodall
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply20 Dec 2021, 11:53
Official
Dear Gino Goodall
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
GG
Gino G's updateReviewer Update
21 Dec 2021, 17:30So a woman named Shana called my wife yesterday to arrange for technicians to come out today, and guess what, no technician came out as expected, we were told that they would call an hour before coming around to sort out what needs to be sorted out also no call received.
This cannot be how you run a successful business can it? This is highly concerning for me as a security company you cannot even get organized to sort out issues that your rep said needs to be sorted out
This cannot be how you run a successful business can it? This is highly concerning for me as a security company you cannot even get organized to sort out issues that your rep said needs to be sorted out
GG
Gino G's update21 Dec 2021, 17:30
Reviewer Update
So a woman named Shana called my wife yesterday to arrange for technicians to come out today, and guess what, no technician came out as expected, we were told that they would call an hour before coming around to sort out what needs to be sorted out also no call received.
This cannot be how you run a successful business can it? This is highly concerning for me as a security company you cannot even get organized to sort out issues that your rep said needs to be sorted out
This cannot be how you run a successful business can it? This is highly concerning for me as a security company you cannot even get organized to sort out issues that your rep said needs to be sorted out
Adt Security's replyOfficial
22 Dec 2021, 12:58Dear Gino Goodall
My apologies for any inconvenience caused with regards to the above.
Will escalate your concerns once again to our Technical Department and will get someone to call you back urgently to further discuss.
Kind Regards
Fidelity-Adt
My apologies for any inconvenience caused with regards to the above.
Will escalate your concerns once again to our Technical Department and will get someone to call you back urgently to further discuss.
Kind Regards
Fidelity-Adt
Adt Security's reply22 Dec 2021, 12:58
Official
Dear Gino Goodall
My apologies for any inconvenience caused with regards to the above.
Will escalate your concerns once again to our Technical Department and will get someone to call you back urgently to further discuss.
Kind Regards
Fidelity-Adt
My apologies for any inconvenience caused with regards to the above.
Will escalate your concerns once again to our Technical Department and will get someone to call you back urgently to further discuss.
Kind Regards
Fidelity-Adt