Never works

Thankfully I never get to have to use my panic buttons. Today I decided to test it and guess what - no response. I called the Call Centre and they said they never received my alarm activation and would put me through to the Technical Department who would assist me. Anther surprise. I hold on for Technical, they answer and just PUT DOWN THE PHONE. I pay close to R500 a month for this ****py service that I never actually use. I know what is going to happen. Technical is eventually going to come to check my alarm box, charge me a call out fee, give me some ******* story about how it needs a new battery. Sell me an overpriced battery that will need to be replaced within 2 years. So over it! I need to change service providers asap.