Never there!

Phoned on 9th Jan 2015 to enquire an amount on statement of account that I was not aware of, the call centre agent sent query to billing department. By 13 Jan 2015 nothing was done and I mailed [Email Removed] to request a copy of the signed invoice in writing for amount I was not aware of. By 20 Jan 2015 still no reply and sent follow up email to [Email Removed] but it seems NO ONE IS THERE...<br> 13 Jan 2015 received an alarm activation and requested that ADT to go to my premises. No one bothered to respond till now. I phoned the JOC for details and was told that I cancelled the call, which was untrue. Alarm pad confirmed no one accessed the premises (but they insisted on selling me the lock box). I asked to speak to the supervisor, but he was too busy and was going to phone me back. I am still waiting for the call... Still waiting for a technician to fix a problem from a repeat call since December 2014. ADT marketed, sold and installed defective beams on my premises. These beams are now permanently bypassed as I got tired of paying the excessive call out charges. No point in telling them, ADT is never there!