My refund

I overpaid DAT with over R2 000. I have been asking for a refund. I been dealing with people who seem like they care less about the fact that this money is for food for my family especially in this time of the pandemic. I made them aware of the extra money on the 25th of June, today the 17th of July I am still not refunded. Can you please help me get the money today. I really need it more than ever before. I plead with you. It's for a month old baby that needs care.