My life is not save in the hands of ADT Security

I have been with ADT for 10 months and needed their assistance three times.

1) Someone came into the yard and started shouting at me and verbally harassing me. When I called ADT I told them what was happening infront of me and they asked me for my password, to which I gave the wrong password as I understood that if you give the wrong password they know something is not right and the client needs immediate help or is in immediate danger. The ADT operator didnt like the fact that I gave the wrong password and decided not to respond to my answer, while the intruder is still shouting at me, I asked the ADT operator if he is still there, and repeated asking "hallo? are you still there" To which he responded "yes i am, i just cant understand why you are not giving me the correct password". REALLY?

2) at about 02:00 am I heard someone walking up and down the road shouting and making barking noises, acting like a crazy person. As a single lady in a big house I called ADT to ask them to patrol the area and make sure I am save as he can jump over the vibacrete wall. When the armed response pitched up 11 minutes later, he drove to my one gate, climbed out with his torch, looked around, right infront of the gate where I watched him on the camera, he didnt move away from the front gate and after 4 minutes of standing around looking at my beautiful white gate, he climbed in his car, wrote out a paper slip, put it in my post box and made a u-turn in the road and drove off. Would it not be common sense to drive up and down the road, looking at both entrances if he is not hiding, check over my wall if everything is in order and then go about business?

3) When I came to my car last week 06:40, i saw my electric gate was open, and realised it was open from the previous evening 18:00. (It was a error because of the wind) This tells me that ADT did not drive past my house at all, and if they did, they found it perfectly normal for a gate to stand open for 12 hours. When I phoned them to come out and check that the property is save for me to operate my daycare in, they took a further 13 minutes to actually arrive.

I am extremely dissapointed and have decided to cancel my ADT subscription as my life is clearly in danger with this security company. Only to found out that my penalty for cancelling before the 24month period is finished is R1230.

My life is worth much more than this penalty fee, and I find it shocking that they would want to force me indirectly to continue to trust them with my life until the 24 months are over.