MY ACCOUNT BEING DEBITED DESPITE CANCELLATION OF CONTRACT (6 MONTHS AGO)

Item: Adt Security
Rating: 1
Author: Grant T

I cancelled my contract with you over six months ago and despite me having made about four calls to you: 1. You have not reversed the credit to my account as promised; 2. You continue to debit my account for R67.63; 3. I called today and was on hold for four minutes without assistance. Your service is below disgusting and the very reason I left you.

Helpful (0)

Replies (2)

Adt Security's replyOfficial

28 Jun 2019, 13:20

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.

Kind regards
Fidelity-Adt

Adt Security's reply28 Jun 2019, 13:20

Official

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.

Kind regards
Fidelity-Adt

Grant T's updateReviewer Update

30 Jul 2019, 12:52

This has happened again this month despite you:
Advising me that the contract belonged to someone else;
That you had cancelled my account details on the contract and
I would therefore not be debited again.

I find this disgraceful!! I am now going to consult a lawyer to see what legal recourse I have against you!!!

Grant T's update30 Jul 2019, 12:52

Reviewer Update