MOVING ADDRESS

at the begging of April I sent an email to ADT at [Email Removed] to transfere my account from 16/187 Magaliesburg Street to 5 Parnell I was dealing with Charmaine Swanepoel who met with my husband at the premises, my husband explained to Charmaine exactly what needed to be done: at our previous address we had two sensors one in the lounge, one in the kitchen and one in the main bedroom, Charmaine agreed that is what was going to be done, on the 11th of may Thabiso came to install and only installed two sensors, one in the main bedroom and one in the lounge, I called Charmaine and explained to her what had happened and she promised me it would be sorted out, I sent her an email and an sms but all in vain< I then sent and email to their customer services until today nothing has happened, and to make matters worse they go and debit my account twice in one month, one on the 25/05/2015 and one the 29/05/2015, my agreement with ADT was the 25th of every month and when I spoke to Viola about the double debit she was more confused and I could not get any joy out of that, I am getting sick and tired of ADT incompetence and I need answers, can someone that knows what the hell.