MORNE SMITH AND FOLLOW UP SERVICES PATHETIC!UNPROF

INSTALLATION OF NEW ALARM 3 JULY 2015.ADT REP MORNE SMITH ASSURED US PAYMENT WOULD BE TAKEN 3 JULY.ACCOUNT DEBIT 18 JUNE.I IN CURED BANK CHARGES WAS PROMISED ADDITIONAL MONTH FREE ADT .I SHOULD HAVE STARTED PAYING ADT IN OCTOBER BUT HAVE BEEN DEBITED EVERY MONTH SINCE AUGUST.INSTALLATION WAS NOT DONE PROPERLY.THEY COULD NOT READ MORNE SMITHS DIAGRAM.NO PANIC BUTTONS INSTALLED.WHEN WE COMPLAINED WE WERE TOLD WE HAD TO ASK FOR THEM.I HAVE INSTALLED ADT IN MY MOMS HOME AND THEY CAME STANDARD AND IF THEY ARE NOT STANDARD THE REP SHOULD TELL US THIS.I TRIED THE AREA MANAGER COLLETE, WHO STILL HAS NOT RETURNED MY CALLS.I HAVE PHONED HEAD OFFICE 8-10 TIMES TO SORT THIS OUT AND THEY KEEP PROMISING .WE HAD A SECOND REP TO REVIEW THE HOUSE AND HE SAID WE DEFINITELY NEED PANIC BUTTOMS AMD THE ALARM NEEDS TO BE CHANGED.MORNE WAS DUE TO GET BACK TO US.I HAVE EMAILED MORNE SMITH AND CALLED HE IS SO UNPROFESSIONAL HE DOESNT CALL BACK.I RECEIVED AND EMAIL TODAY TO PAY THE ACCOUNT OR OUR SERVICES WILL BE SUSPENDED.I FIND THIS TOTALLY UNACCEPTABLE FROM THEM.THEY NEED TO FIX THE ALARM TO THE SPECIFICATIONS WE AGREED UPON AND THEN I WILL PAY THE ALARM.ABSOLUTELY PATHETIC SERVICE. ADT SHOULD SORT THIS