More poor service

Thanks ADT. I have cancelled my account with you due to poor service and the poor service continues... I cancelled in writing, my armed response with your company 16 November. Requesting that your service terminate end November 2017. I then called Keneilwe 6th December after I realized the annual radio fee had been deducted from my account 1 December. She claimed ADT had not received my cancellation email. I resent the original to her. I then called again 12 December and spoke with Thembalethu who after not seeing my cancellation, found it on the system. I resent the mail trail anyway. He called me back same day to inform me my cancellation had now been sent to the correct people. BTW I have delivery & read email receipts for all the mails I have sent. 30 December, my account is again debited with the monthly fee. Whilst, I don't mind giving 30 days notice, I object to paying an annual radio fee that I will not use and two months security fees. My new service provider installed his kit 1 December and your antenna is waiting your collection. Please can you attend urgently as I expect a full refund by 15th January.