JM
Johan M

1 reviews | Active since Jan 2017

04 May 2017, 13:11

Money *****ing Security Company

<p>ADT Security South Africa once again the only thing on your mind is Money, We have been asking for a cancellation since January and with no luck. Your excuse is we are under contract but yet you failed to obey to your own contract, have not had a functioning alarm system since Jan. You refused to install a new system and now, now we are paying for nothing literally nothing. Every time I call the call center it's the same story and told to hold on for the manager only to be cut off 25 mins later. Who are the real ******* here and it's clearly visible with about 90% complaints about bad service on Faceboo****!! Hellopeter.com</p>

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Replies (2)
Adt Security
Adt Security's reply04 May 2017, 15:08
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services

JM
Johan M's update08 May 2017, 09:48
Reviewer Update

ADT Security South Africa once again the only thing on your mind is Money, We have been asking for a cancellation since January and with no luck. Your excuse is we are under contract but yet you failed to obey to your own contract, have not had a functioning alarm system since Jan. You refused to install a new system and now, now we are paying for nothing literally nothing. Every time I call the call center it's the same story and told to hold on for the manager only to be cut off 25 mins later. Who are the real ******* here and it's clearly visible with about 90% complaints about bad service on Faceboo****!! Hellopeter.com

Update (8/05/17): After two phone calls from ADT and two promises that I will be contacted back to resolve the issues I'm still sitting here waiting for both calls to happen. This is a clear indication that ADT doesn't care nor do people matter. I requested a cancellation on 30 Jan 2017 and I have not had a working alarm system since Jan 2017.