Miss

I have bought a car in October 2021, then my they I had to pay for the Tracker to be taken out of the car that I was using to the current car, the penalty was R850.00. I decided to pay the R850.00 in two instalments, then on the 17 November 2021, I deposited R425 to the account number that was given to me , then sent a proof of payment to the supervisor Mr JP Schroeder to forward it to their finance department. The reason for me to forward it to him was because my company e-mail was not taking other e-mail from Fidelity. In December the 15th 2021, I deposited the second instalment which was R425, then sent a proof to JP Schroeder to send it to their finance department. And I thought that everything is sorted out. On that same process I was billed a monthly premuim of R174.90. So now in January on the 15th my company billed me 2 Medical Aid in one month, so I saw Fidelity billed me again R425, for the 3rd time now but there was no money in my account, and my company refunded me for the second Medical Aid on 24 January 2022, so Fidelty decided to Take the R425 again, but I went to my debits and reversed the money. The consultant that was assisting me is not helping at all, I wrote several times to find out if she did send the two proof of payents to Finance, until today there is no response, and JP is not taking my calls anymore. I am tired with their poor service, and it means even if I would need their help I wont get them at all. They are very poor and does not bother to come back to their clients.

I even had a bad experience of them sending a technichian to me to re-install my tracker, only to find out he does not know what he was doing, he left my car fuse box hanging and did not put it back where it was before. That is when I was given JP as the Manager there, so he sent someone that was having experience and knows his story & he fixed it. JP can be reached on *** or ***. I am worried that this company will continue billing me wrongfully. Please assist me Hello Peter. Their Trackers is Secure Drive