****mers

Warning: ********* Billing Practices

I’m extremely disappointed with this company’s conduct. They’ve added unjustified charges to my account, claiming I owe R1400 for “excessive call-outs”—yet despite repeated requests, they’ve failed to provide any clear breakdown or explanation.

Now, they’re suddenly referencing incidents from the load shedding era, when alarm systems across the country were malfunctioning due to power fluctuations. These issues were resolved long ago, yet they’re now being used to justify retroactive charges.

What’s worse is the pattern: every time I’ve tried to terminate the service, they drop the premium to convince me to stay. Meanwhile, they quietly damage my credit profile behind the scenes.

This is not just poor service—it’s manipulative and harmful. Consumers deserve transparency, not hidden fees and reputational damage.

I have been nothing but a loyal client since 2020 and this is the kind of service they give me after all these years