HN
Hlumelo N
1 reviews | Active since Nov 2022
08 Aug 2024, 17:55
****mers!!!!!!!!
They recruited our Educare centre and installed a faulty security system a year ago. It never worked even one day. We’ve tried everything possible to get them to cancel it and refund our money. When they call they tell you to send them an email. When you send an email the issue is never resolved.
They just debited once again. This is the ultimate ****. We need a refund and this useless service CANCELLED ASAP. R429 is a lot in this economy stop it!!!!
Helpful (0)
Replies (5)0
Replies (5)
Adt Security's replyOfficial
12 Aug 2024, 08:14Dear Hlumelo Ngcongca
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
Adt Security's reply12 Aug 2024, 08:14
Official
Dear Hlumelo Ngcongca
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
HN
Hlumelo N's updateReviewer Update
13 Aug 2024, 17:47Hello, I received a response from one of your agents telling me that we have a 36 month contract and that we’ve been charged a penalty fee to cancel the service. I want a supervisor to breakdown to me what end of the contract have you guys withheld seeing that you’ve rendered zero service from day 1, I have no response so far. It’s been over 24 hours.
The same foot soldiers that came to our institution to recruit us could not help us. We’ve been reaching out for months on end. No service was rendered but we need to pay a cancellation penalty? Are we perhaps supposed to donate a monthly fee to you guys for vibes?
The same foot soldiers that came to our institution to recruit us could not help us. We’ve been reaching out for months on end. No service was rendered but we need to pay a cancellation penalty? Are we perhaps supposed to donate a monthly fee to you guys for vibes?
HN
Hlumelo N's update13 Aug 2024, 17:47
Reviewer Update
Hello, I received a response from one of your agents telling me that we have a 36 month contract and that we’ve been charged a penalty fee to cancel the service. I want a supervisor to breakdown to me what end of the contract have you guys withheld seeing that you’ve rendered zero service from day 1, I have no response so far. It’s been over 24 hours.
The same foot soldiers that came to our institution to recruit us could not help us. We’ve been reaching out for months on end. No service was rendered but we need to pay a cancellation penalty? Are we perhaps supposed to donate a monthly fee to you guys for vibes?
The same foot soldiers that came to our institution to recruit us could not help us. We’ve been reaching out for months on end. No service was rendered but we need to pay a cancellation penalty? Are we perhaps supposed to donate a monthly fee to you guys for vibes?
Adt Security's replyOfficial
14 Aug 2024, 07:46Dear Hlumelo Ngcongca
We take note of your comment. We have escalated your request to higher management. A senior person will contact you to discuss further.
Kind regards
Fidelity-ADT
We take note of your comment. We have escalated your request to higher management. A senior person will contact you to discuss further.
Kind regards
Fidelity-ADT
Adt Security's reply14 Aug 2024, 07:46
Official
Dear Hlumelo Ngcongca
We take note of your comment. We have escalated your request to higher management. A senior person will contact you to discuss further.
Kind regards
Fidelity-ADT
We take note of your comment. We have escalated your request to higher management. A senior person will contact you to discuss further.
Kind regards
Fidelity-ADT
HN
Hlumelo N's updateReviewer Update
28 Aug 2024, 23:07Natalie called Monday 15/08 and let me know that a technical supervisor or senior would call me shortly after I asked her what exactly have we paid for in the last 12 months or more and why are they charging a cancellation fee for a contract they have not honoured. Today it is 28/08 and I still have not heard back.
HN
Hlumelo N's update28 Aug 2024, 23:07
Reviewer Update
Natalie called Monday 15/08 and let me know that a technical supervisor or senior would call me shortly after I asked her what exactly have we paid for in the last 12 months or more and why are they charging a cancellation fee for a contract they have not honoured. Today it is 28/08 and I still have not heard back.
Adt Security's replyOfficial
29 Aug 2024, 07:34Dear Hlumelo Ngcongca We take note of your complaint. Thank you for bringing these to our attention. We have escalated the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Adt Security's reply29 Aug 2024, 07:34
Official
Dear Hlumelo Ngcongca We take note of your complaint. Thank you for bringing these to our attention. We have escalated the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT