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Akona D

1 reviews | Active since May 2018

18 Aug 2026, 00:47

****mer who *******ly changed my password to ***** my money and eventually have ******* access to my home

Adt changed my password without my consent conveniently at the same time their alarm system started to malfunction so that each time I open the door it goes off and I am unable to cancel response because I dont know my verbal password. I guess this is their new money making scheme because they have ignored all my attempts to try and rectify this and they will charge me for exceeding my monthly responses. They are even ignoring my request to cancel the contract.

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Replies (2)
Adt Security
Adt Security's reply18 Aug 2026, 07:06
Official
Dear Akona Dondashe
  
We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further.  
  
Kind regards  
Fidelity-ADT 
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Akona D's update19 Aug 2026, 20:27
Reviewer Update
Im still waiting to be contacted "as soon as possible"