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EC
Eugene C

1 reviews | Active since Jun 2017

20 Jan 2023, 20:45

Membership cancellation

I cancelled my contract with ADT in Nov 2022'. I received conformation of this and I am still getting billed monthly. This was one of the reasons I left ADT in the first place due to bad service in general. Ticket: EB96B76639A2

0
Replies (14)
Adt Security
Adt Security's reply23 Jan 2023, 16:22
Official
Dear Eugene c
 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt 
EC
Eugene C's update25 Jan 2023, 09:23
Reviewer Update
Still waiting on ADT to confirm cancellation via E-mail as arranged telephonically.
Adt Security
Adt Security's reply25 Jan 2023, 15:03
Official
Dear Eugene C

Apologies for the delay in providing you with the necessary documentation. We will escalate this to our JHB offices to contact you shortly.

Kind Regards 
Fidelity-Adt
Adt Security
Adt Security's reply25 Jan 2023, 15:23
Official
 Dear Eugene C
 
 Apologies for the delay in providing you with the necessary documentation. We will escalate this to our JHB offices to contact you shortly.
 
 Kind Regards 
 Fidelity-Adt 
EC
Eugene C's update26 Jan 2023, 09:09
Reviewer Update
I do not require documentation. I have cancelled my subscription on the 17th Nov already. I need confirmation that the service has been cancelled and there will be no debit orders going off my bank account again. Simple as that..
Adt Security
Adt Security's reply26 Jan 2023, 11:00
Official
Dear Eugene C

The documentation mentioned above will be the confirmation letter that the account is cancelled.  We will escalate this to JHB again asking them to send it soonest.  We do see the notes on your account that they are busy with the process.

Kind Regards 
Fidelity-Adt
EC
Eugene C's update27 Jan 2023, 09:20
Reviewer Update
Still have not received any documentation. This is pathetic
EC
Eugene C's update01 Feb 2023, 08:29
Reviewer Update
Still no documents received. Let me guess you are about to escalate this again to the JHB branch?

EC
Eugene C's update14 Feb 2023, 13:42
Reviewer Update
Still waiting on the refund to happen.
Adt Security
Adt Security's reply14 Feb 2023, 14:22
Official
Dear Eugene C

Your request has been escalated to our JHB offices to follow up on your refund and to call you with feedback.  

You are a JHB client, so it has to be escalated to JHB.  The responses to your Hello Peter posts are being done from Cape Town, hence the escalations.

Kind Regards 
Fidelity-Adt
EC
Eugene C's update18 Feb 2023, 12:54
Reviewer Update
Been told last week by Zoleka telephonically that the refund will happen before Friday the 17th. This has not yet happened. F$%@!
Adt Security
Adt Security's reply20 Feb 2023, 09:57
Official
Dear Eugene C

Apologies for any inconvenience caused with the delay in receiving your refund.  We will escalate this once again to our JHB offices to arrange for our Team to call you to further assist.

Kind Regards 
Fidelity-Adt

EC
Eugene C's update23 Feb 2023, 20:49
Reviewer Update
Still no refund. #%@#% Useless......
EC
Eugene C's update24 Feb 2023, 10:27
Reviewer Update
Debit order reversed again......