Making empty promises

ADT wants to deduct a penalty fee from my bank account due to breach of contract.<br> It takes 15 minutes to respond to a break in, then they lie to me about receiving signal. if this is not breach of contract, then i do not know. <br> If I am unhappy with a supplier, then i have all the right to change suppliers....<br> <br> The regional manager calls me and confirms that i will be contacted, and still no contact has been made.<br> <br> If this money is deducted from my account, i will persue the matter further and go according to the Consumer protection act.<br> <br> there is still an investigation going on so you cannot debit my account.