Life VS system glitches 3 times

<p>I requested an installation from ADT on my property to improve the security on my residence . The installation took place on 16/05/2016. After the installation a technician was dispatched to our residence on 23/05/2016 to check if the system was installed correctly. The technician notified my mom that the system was faulty and that he was logging a call for them to come and fix the issue.</p> <p> </p> <p>In June 2016 my brother entered the house at 23h00 while it was in sleep mode and triggered the alarm, ADT did not bother to call us/ pitch to view if everything was okay on my property. I called the call entre the next morning to ask them why I was not called, they notified me that they got no notification of our alarm being triggered. I notified the call centre that I installed the system for my families security and with them telling me that they got no signal that night was alarming to myself as I did not feel safe with them. As she had no answers for me I ended the call very frustrated.</p> <p>My fiancé then called the ADT call centre an hour later and spoke to the manager on duty as we were not happy with the situation, the manager then confirmed that they had a technical downtime and he apologised, the apology will not help anyone if anyone was harmed or if a stranger that gain access to my property. The manager then done some testing with my fiancé on the line and the manager confirmed he got all signals from our system therefore there was no need to send anyone out to my residence to check our system.</p> <p> </p> <p>On the 25th of August 2016 my mom forgot to deactivate the alarm when she got up at 05h00 to make breakfast. The alarm was triggered due to the motion sensors in my living room.</p> <p>On the 10/09/2016 while leaving my house at 06h15 I did not deactivate the alarm from sleep mode and the alarm was triggered yet again in my living room.</p> <p> </p> <p>On all of the above occasions ADT security has not called us once to find out if everything was ok, nor have they sent anyone out to see if everything was okay on my property.</p> <p> </p> <p>Is this another technical glitch? Are we safe? Are your systems always offline? Would you feel safe if this happened to you more than once?</p> <p> </p>