Levels of Service - Appalling

I called ADT to cancel my subscription the 07/02/2018. Then i was asked why and i responded that they are increasing the prices to often for my pocket. ADT tried to retain me as a client and suggested a price drop, indicating to me that in order for this to take effect i need to sort out an arrears amount of R372, i then went on to explain to Vian that was debited from bank account the 24/01/2018 and provided proof. What i am failing to understanding is why this has not been corrected and the following day after submitting this i get a statement suggesting i am 60 days in arrears with Jan payment but Feb payment is receipted? No callback as i requested i had to press my panic button for assistance to be told they all home, Tried to call them again today 10/02/2018 they do not work Saturday - Seriously. Another Client service no no is telling your client that there is 1 credit controller linked to my file and she will assist i hold for almost half and hour on Thursday with no availability how can a company as big as ADT only have 1 credit controller per client file? when she is off sick nobody can assist? when she is on a call no 1 can assist? My reason to cancel was first to save on cost no i want to cancel my ADT more because of the level of service and First call resolution that is definitely lacking. Cindy Mauritz Tel: ********** 646 number linked to the ADT