Late response blame technical error

<p>Myself and husband were out at formal dinner where he would accept medals.... my alarm went off, after about 10 minutes, neighbours start calling, of course phone was set on silence, but continuois calls I decided to take look at phone. Alarm went off, ADT, did not respond, so we left function in hurry. I tried to call ADT, try to find out why they not on call, and why they did not let me know something wrong at home.... of course answering machine ask press 1 for emergency 2 for this and so on and so on, I press 1.......... NOBODY answer. We hurry home, sure things going bad there.... 25k m from home..... got home... alarm still made load of noise... afraid to get into house I made another call to ADT.... again no respond at life threatening... so I dial again and wait for someone to answer.</p> <p>Great.... they told me they got no signal..... told them but 'why not?' say must be my phone... told them to call me on landline while holding....'phone ringing' I answer... said would put down call and talk to me again on my cell phone... blame technical department....</p> <p>WHAT DE HELL?????? Why they take my money every month,, lot more than other security companies would ask, I only with them, because I've been with them for years, and then something like this happen.... they blame it on technical............. aren't they suppose to make sure everything up and running.... </p> <p>OH GREAT!!! ask me when last did we ch alarm? Or the technical company call us to ch on alarm.... coinsident.... today... so my husband did ch the alarm.... no calls afterwards.</p> <p>BUT................. who to blame... they take our money every month, them in situation like this they blame it on technical support? Why no response on the life threatening button....... 1?????????????/</p> <p> </p> <p>I struggle afterwards to get through to them... holding, waiting then insist speaking to manager... by that time my husband is eitheir dead or uncunsious and me ****d or dead... still no answer??????</p> <p> </p> <p>What happen to the real ADT, those guys you could trust with all your heart. Knowing they do patrols aound the area? Can't remember when last I saw one of those vehicles in the neighbourhood????????????</p> <p>BTW... when last did you patrol our neigbourhood? Come to think of it, I did not see any of your vehicles for couple of months.........???????</p> <p> </p> <p>Sad to see the good guys going, but also sad to know ADT not what they use to be.</p> <p> </p> <p>Would like one of the managers to call me... if this is the situation? I want my money back.</p> <p> </p> <p> </p>