LACK OF URGENCY

ON THE 02ND OF MARCH WE HAD ARMED INTRUDERS ON MY PROPERTY AND IT TOOK ADT 18 MIN TO RESPOND ...03:00 IN THE MORNING. OFFICER ARRIVED WITH A LAID BACK APPROACH. BACKUP TOOK ANOTHER 5 MIN THEN ONLY WE HAD SOME URGENCY. I CALLED ADT NOT TO COMPLAIN AS I UNDERSTAND THE BUSINESS BUT TO ASK FOR SPECIAL ATTENTION AND REQUESTED THAT MR SITHOLE CALL ME. I STILL HAVE NOT HAD ANY FEEDBACK NOR A CALL FROM THE MANAGER RESPONSIBLE FOR MY AREA. IN THE PAST THIS TYPE OF SERVICE WAS NOT TOLIRATED. I AM PAYING FOR THIS SERVICE AND MIGHT AS WELL CALL MAMBA FOR A QUOTE. THEIR MANAGERS WILL PERSONALLY VISIT ME WHEN THERE WAS AN INCIDENT OR COMPLAINT, LIKE WE USED TO DO.