Lack of service

We had a new system installed at our new premises. We were told it was activated however on 3 occasions the alarm tripped and no signal was sent to the control center. I called the call center on 2 occasions and each time was told a technician will be arranged to check the fault and yet no technician has been scheduled and the system is still not sorted. Whats the point of paying for a service - especially a security service which does not work? Also we required additional security points as well as the control box to be moved which also has not been done as yet. <br> <br> Its very disappointing