Lack of Service

Signed up with ADT about 2 weeks ago. I was warned not to but thought I would give them a chance.<br> For 2 weeks they have not been able to supply me with a quotation to repair my alarm system. So I am paying for a service but cant even arm my alarm system due to them being unable to provide a quotation for repairing it. On Saturday 30 January I cancelled my services with ADT by email to the Sales person. I have not received and acknowledgement that they received my email. They took a debit order of my account after I cancelled services.Today 2nd Feb I tried to contact the sales person but the cell number on his Email signature goes to a fax machine. The office number provided never gets answered and the call centre number there is also not answered. Left a voice message with Lizette Volkwyn the Sales manager. Waiting for her to return my call. Have been taling to the MD of ADT Theunis Kotze via Whatsapp but have also not received satisfactory responses from Theunis. What is going on with ADT????