Lack of response to termination of service by Fidelity ADT

ON 13 November 2025, I informed Fidelity ADT on Facebook that I wanted my home security service terminated as from the end of November. This followed a no-reply email from Fidelity ADT to the effect that their monthly service fee would go up by about R57 per month. I felt that this was not affordable for me and decided to end the service there and then.

I gave my Customer Number as reference and did not receive any response from Fidelity ADT.

On 24 November 2025, I followed this up with an e-mail that I sent to the email address given on the company's monthly statement, as well as to the Contact-Centre-All-Coastal-ZA of Fidelity ADT.

Once again, I gave my Customer Number as reference and again, I did not receive any response from Fidelity ADT.

I have since received the monthly statement from Fidelity ADT, and will quite happily settle this, but I am quite upset about NOT having received ANY acknowledgement from the company.

I also do not intend to pay any further money to Fidelity ADT, as I feel I have done my part in notifying the company in good time of my intention to terminate the service.

Plus I do NOT have a contract with them, this is a month-to month service I am paying for.

Also, I received a "low battery" message from Fidelity ADT PMB this morning on 5 December 2025. This from a supposedly terminated service is a concern to me.

I felt that I have done everything except phoning them (where I would have no proof) about terminating said service or finding out why there is NO response from a response business.