Lack of Client support

Called ADT on Monday, 30 September 2019 to have the pilot light repaired in the interior of our home. Was assured that they would call back to arrange same. Called again on Wednesday, 2 October 2019 and was again advised that the matter is in hand and the call would be returned. A fine wire connection to the pilot light is required, which will not take more than fifteen minutes to repair and was quoted R500-00 for this to be done, which was declined by myself, hence the delay in returning my cal the effect the repair.