SW
Steve W
1 reviews | Active since Mar 2009
13 Dec 2017, 13:28
Keep pestering me to buy a contract
I have been an ADT customer for over a decade, and their agents keep phoning me to ask if I want to "sign up" with them. I have contacted ADT on numerous occasions to try and put a stop to this continual harassment, which is not in line with the Consumer Act. What does it take? Should I go to a security company that actually takes me seriously???
If this doesn't work, I will complain to the Consumer Council.
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Replies (2)
Adt Security's replyOfficial
13 Dec 2017, 15:18We thank you for bringing this to our attention. You will be contacted by someone to discuss further.
Kind regards
Customer services
Adt Security's reply13 Dec 2017, 15:18
Official
We thank you for bringing this to our attention. You will be contacted by someone to discuss further.
Kind regards
Customer services
SW
Steve W's updateReviewer Update
14 Dec 2017, 13:01Tumi tried to phone when my phone's battery was flat and then SMSed asking me to call. However I have tried twice to return the call but it never gets answered. I then phoned the ADT call centre and asked to speak to Tumi, but was just placed on hold for over 5 minutes. As it was clear that I was just wasting my airtime, I terminated the call. They now deserve less than the 2 stars I originally awarded.
SW
Steve W's update14 Dec 2017, 13:01
Reviewer Update
Tumi tried to phone when my phone's battery was flat and then SMSed asking me to call. However I have tried twice to return the call but it never gets answered. I then phoned the ADT call centre and asked to speak to Tumi, but was just placed on hold for over 5 minutes. As it was clear that I was just wasting my airtime, I terminated the call. They now deserve less than the 2 stars I originally awarded.