BM
Brett M

1 reviews | Active since Oct 2014

11 Aug 2017, 18:48

Just when we thought we were safe

<p>This past month has just confirmed what I believe is disintermediated line of suburbia and the phantom fallacy we pay lives for in defence expenditure. </p> <p> </p> <p>My experience has left me with the following note : I am beyond saddened and just plain shocked at the apathy with which ADT front line staff responds to clients when contacted. My partner is uncompromisimg in negotiating my safety whilst he works offs****, yet [whilst readily sold and installed] the device itself emits beeps when not activated. This has been communicated, received, and after lengthy argument about a call out fee being ascribed to having this issue seen to, the call out fee was fairly waived and the technician [who remains anonymous today still] insisted a 'booster' be installed.. It is in no way unclear that this amounts to UNFAIR CONSUMER PRACTICE. </p> <p>And I sincerely do hope for ADT's sake that they're aware of potential implications of their ongoing a tools in this. I continue to receive calls at 2a.m to alerte that the alarm has 'signalled' on 'their side' ?? This is very upsetting, my blood pressure has been effected through these actions as they in themselves are putting me at greater security risk</p>

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Replies (1)
Adt Security
Adt Security's reply15 Aug 2017, 09:37
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services